Shipping Policy

Thank you for shopping with Funky Monkey CBD. This Shipping Policy explains how we process, pack and deliver orders placed through FunkyMonkeyCBD.com.

Australia-Wide Shipping

Funky Monkey CBD aims to offer shipping across Australia where products are available and suitable for lawful supply. We service customers in Darwin, Palmerston, the Northern Territory, regional Australia and major cities including Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart and Canberra.

Shipping availability may vary depending on the product, delivery address, carrier service area and any requirements that may apply to the item ordered.

Order Processing Times

Orders are usually processed within 1–3 business days after payment has been received. Processing times may be longer during weekends, public holidays, busy periods, supplier delays or high-volume sales periods.

If there is an issue with your order, delivery address or product availability, we may contact you before dispatch.

Delivery Estimates

Estimated delivery times depend on your location and the shipping service selected at checkout.

• Metro areas: usually faster delivery once dispatched
• Regional areas: delivery may take longer
• Remote areas: additional delivery time may apply
• Northern Territory and rural addresses: carrier timeframes may vary

Delivery estimates are provided as a guide only. Funky Monkey CBD is not responsible for delays caused by postal services, couriers, weather events, public holidays, incorrect addresses or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout where applicable. The final shipping cost may depend on your delivery location, order size, product type, parcel weight and selected shipping method.

From time to time, Funky Monkey CBD may offer free shipping promotions or special delivery offers. These promotions may have conditions, minimum order values or product exclusions.

Discreet Packaging

We aim to pack orders carefully and discreetly. Your order will be packed to help protect the product during transit and respect customer privacy.

Where possible, we avoid unnecessary product wording on the outside of the parcel. Carrier labels may still include sender, delivery and tracking information as required.

Tracking Information

If tracking is available for your order, tracking details will be sent to the email address or mobile number provided at checkout once the order has been dispatched.

Please allow time for tracking updates to appear after the parcel has been collected or scanned by the carrier.

Incorrect Shipping Details

Please check your delivery address carefully before placing your order. Funky Monkey CBD is not responsible for orders sent to an incorrect address supplied by the customer.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has been packed or dispatched.

Failed Delivery, Returned Parcels & Unclaimed Orders

If a parcel is returned to us because of an incorrect address, failed delivery, refusal to accept delivery or failure to collect from a pickup location, additional shipping fees may apply to resend the order.

Refunds for returned parcels may exclude original shipping costs, return fees or handling costs where permitted by law.

Damaged or Missing Parcels

If your order arrives damaged, please contact us as soon as possible with your order number, photos of the damaged packaging and photos of the product.

If your parcel appears lost or delayed, contact us with your order number and tracking details so we can review the issue with the carrier where possible.

Restricted Products & Supply Requirements

Some hemp-inspired, CBD-style, plant-based wellness or ingredient products may be subject to restrictions depending on the product type, intended use, delivery location, customer type or applicable Australian requirements.

Funky Monkey CBD reserves the right to cancel, hold or request further information for an order where a product cannot be supplied, shipped or delivered to a particular customer, address or location.

We do not provide medical advice and do not ship products for unlawful use. Customers are responsible for checking whether a product is suitable for their personal, business, workplace, travel or local requirements before ordering.

International Shipping

At this stage, Funky Monkey CBD is focused on Australian customers and Australian business enquiries. International shipping may not be available for all products.

If international shipping is requested, approval will depend on the product, destination country, carrier availability and any legal or import requirements that may apply.

Authority to Leave

If you request authority to leave, the parcel may be left at the delivery address without a signature. Funky Monkey CBD is not responsible for parcels that are lost, stolen, damaged or affected by weather after being marked as delivered.

Contact Us

If you have a shipping question, please contact Funky Monkey CBD through our website contact form and include your name, order number and delivery postcode.

Funky Monkey CBD — Australia-wide hemp-inspired wellness, supplier support and discreet online ordering.